GUIDE FOR GUESTS WITH DISABILITIES AT DISNEYLAND® RESORTS

The Disneyland^® Resort is committed to providing access to as many Guests as possible and provides select accommodations for mobility disabilities, hearing disabilities, visual disabilities and service animals. 

Trained service animals are welcome in most locations throughout Disneyland^® Resort and are usually allowed to access attractions via the standard queue. However, all service animals must remain on a leash or in a harness at all times.

For attractions that provide an auxiliary entrance, Guests should follow the same procedures as described for wheelchairs and Guests with mobility disabilities.

Due to the nature of some attractions, service animals may not be permitted to ride. In those instances, a member of the Guest's party must remain with the animal. Disneyland^® Cast Members are not permitted to take control of service animals at any time.

GUESTS SWAP

Disney's Rider Swap option is available at select attractions in all four Disney Theme Parks at Disneyland^® Resort.

Rider Swap is when Guests take turns waiting with a person with disabilities that are unable to ride a certain attraction, then "swap" with another adult Guest from their party to experience the ride without standing in line twice.

Ask a Cast Member at an attraction for additional information on Rider Swap.

SAFETY CONSIDERATIONS

We work hard to offer a comfortable, safe and enjoyable experience for all our Guests. Please assist us by showing common courtesy to fellow park Guests. Please be respectful of others. Do not use profanity or engage in unsafe, illegal or offensive behavior. Please abide by all safety warnings and notices. Proper attire, including shoes and shirts, must be worn at all times.

For your safety while on attractions, please keep your hands, arms, feet and legs inside the vehicle at all times. Supervise children at all times.
Please honor designated viewing areas and crosswalks. Also, for the comfort of those around you, we request that there be no flash photography, eating or drinking in any attractions.

MOBILITY DISABILITIES

The Disneyland^® Resort offers accommodations for Guests with mobility disabilities, including providing access to most attractions and offering rental wheelchairs and electric convenience vehicles (ECVs).

HEARING DISABILITIES

Assistive Listening systems, Reflective Captioning, Sign Language interpretation, Text Typewriter telephones, Handheld Captioning, Video Captioning and written aids are available to help Guests with hearing disabilities to enjoy the Disneyland Resort.

VISUAL DISABILITIES

Audio Description devices, Braille guidebooks and digital audio tours are available to help Guests with visual disabilities.

SERVICE ANIMALS

Trained service animals are welcome in most locations throughout the Disneyland^® Resort; however, all service animals must remain on a leash or harness at all times. Cast Members are not permitted to handle service animals. Attractions at the Disneyland Resort are accessible to Guests with service animals via the standard queue.

LIGHTING SENSITIVITY

Should you or any member of your party have a photosensitivity or seizure disorder, we recommend that you check with your personal physician for specific instructions before visiting the Disneyland^® Resort.

Specialty lighting and other visual effects are used extensively. Lighting effects include strobe lights and other pulsating lighting effects, as well as:

• Exterior building accents (e.g., strobe-like effects incorporated in outdoor signs)
• Dance club lighting (e.g., mirror balls, flashing and spinning dance floor lights, among others)
• Other attraction and show effects (e.g., simulated lightning, explosions and chaser lights)

Entertainment, events and performances are continuously changing, and their show environments can vary throughout the day, making it impossible to list all possible lighting combinations. Therefore we are unable to give a definitive listing of strobe or lighting effects that may cause you concern.

DINING AT THE DISNEYLAND^® RESORT

Most dining and shopping locations in Disney theme parks are accessible to Guests with disabilities. Cast Members are available to assist Guests when necessary. Some counter-service locations have narrow queues formed by railings which may be difficult for Guests using wheelchairs. At these locations, we suggest that a member of the Guest's party order and transport the food, or contact a host or hostess for assistance

Disneyland^® dining offers quick-service options for fast snacks, as well as breakfast, lunch and dinner menus. The wide spectrum of experiences ranges from casual to upscale, from dinner shows to romantic atmospheres, from Character Dining to extravagant evening meals.

STAMINA OR ENDURANCE CONCERNS

Some Guests may be concerned that they do not have the stamina to wait in Disneyland^® attraction queues. We strongly suggest these Guests consider using a wheelchair, personal scooter or Electric Convenience Vehicle (ECV), as the distance between the attractions is much greater than the length of the queues.

DISNEYLAND® GUESTS WITH HEARING DISABILITIES GUIDE

VIDEO CAPTIONING

Caption-ready monitors are available in the preshow area at selected attractions. These monitors are designated by a “CC” and can only be activated by remote control. Please see a Cast Member at the attraction for assistance. Video captioning is available at:

Disneyland^® Park:

• The Disneyland^® Story featuring Great Moments with Mr. Lincoln (preshow only)
• Captain EO (preshow only)
• Indiana Jones™ Adventure (preshow only)
• Innoventions
• Finding Nemo Submarine Voyage (accessible experience only)
• Sleeping Beauty Castle (accessible experience only)
• Space Mountain (preshow only)
• Star Tours (preshow only)

Disney California Adventure^® Park:

• The Boudin Bakery
• Disney Animation (Courtyard/Lobby only)
• Mission Tortilla Factory
• Muppet*Vision 3D
• Disney Junior – Live on Stage! (preshow only)
• Soarin’ Over California (preshow only)
• The Twilight Zone Tower of Terror™ (preshow only)
• Toy Story Midway Mania!
• Walt Disney Imagineering Blue Sky Cellar

HANDHELD CAPTIONING

The Disneyland^® Resort offers Handheld Captioning through Disney’s Handheld Device. This portable captioning system uses a wireless handheld receiver to display text in locations where fixed captioning systems are impractical, such as moving attractions. Receivers are  available through Guest Relations and requires a $25.00 refundable deposit (must return on same day). Available at:

Disneyland^® Park:

• Buzz Lightyear Astro Blasters
• Disneyland^® Railroad
• Disneyland^® Monorail
• Enchanted Tiki Room
• Fantasmic!
• Haunted Mansion
• “it’s a small world”
• Mr. Toad’s Wild Ride
• Pinocchio’s Daring Journey
• Pirates of the Caribbean
• The Many Adventures of Winnie the Pooh
• Finding Nemo Submarine Voyage
• Snow White’s Scary Adventure
• Storybook Land Canal Boats
• Peter Pan’s Flight

Disney California Adventure^® Park:

• Monsters, Inc. Mike & Sulley to the Rescue!
• Disney Junior
• World of Color

Entertainment Viewing for Guests using Handheld Captioning

Disneyland^® Park: Fantasmic!:

Guests should stand in the designated viewing area near the petrified tree.

Disney California Adventure^® Park: World of Color:

Guest should stand in the “Red Section, Tier 1.  ” Please obtain a “viewing pass” for this area when checking out your Handheld Device at Guest Relations.

ASSISTIVE LISTENING SYSTEM

Available through Disney’s Handheld Device to amplify sound through headphones or induction loop at specific attractions. Devices are available at Guest Relations and require a $25.00 refundable deposit (must return on same day). Available at:

Disneyland^® Park:

• Aladdin’s Oasis (seasonal)
• Enchanted Tiki Room
• Captain EO
• Jungle Cruise
• Disneyland® Monorail
• Innoventions (Honda exhibit only)  (Please contact a Cast Member for assistance)

Disney California Adventure^® Park:

• Disney Animation
   -- Turtle Talk with Crush
   -- Animation Academy
• Hyperion Theater
• The Hollywood Backlot Stage
• It’s Tough to be a Bug!
• Muppet*Vision 3D
• Disney Junior – Live on Stage!
• Redwood Creek Challenge Trail (Ahwahnee Camp Circle)

DISNEY'S HANDHELD DEVICE LAYOUT:

To Use Disney’s Handheld Device 

When you arrive at a designated attraction, please wear the device chest high to receive the signal that will supply the Assistive Listening or Handheld Captioning.  The device will go into “sleep” mode and turn off after 1 minute of inactivity. The device will turn back on automatically when Assistive Listening or Handheld Captioning is present.

TELEPHONES

All Disneyland^® Resort telephones can be amplified with the “#” key or by using a separate volume button on the phone. Pay phones marked with the Text Typewriter (TTY) symbol are available at:

Main Entry Plaza:

• Next to Disneyland^® Kennel Club Disneyland^® Park:
• Tomorrowland (near Space Mountain exit) Disney California Adventure^® Park:
• Golden State (San Francisco Street)
• Hollywood Pictures Backlot (next to Hyperion Theatre)
• Main Entrance (West Entry Plaza, next to rest rooms)
• Paradise Pier (behind King Triton’s Carousel) Hotels of the Disneyland^® Resort
• Available for Guest rooms upon request.

WRITTEN AIDS

Packets containing attraction dialogue and narration, flashlight, pencil and paper are available for several attractions and shows. Please inquire about availability prior to experiencing an attraction or show. A complete listing of available written aids is available at City Hall or the Central Plaza in Disneyland® Park or the Guest Relations Lobby in Disney California Adventure^® Park.

SIGN LANGUAGE INTERPRETATION

The Disneyland^® Resort provides Sign Language interpretation for our Guests at specific live Theme Park shows on a rotating basis as follows:

Disneyland^® Park: Mondays & Saturdays

Disney California Adventure^® Park: Sundays & Fridays

Guests should request confirmation of our interpreted performance schedule a minimum of 7 days in advance by calling Disneyland^® Resort Guest Relations at (714) 781-6176 [voice] or (714) 781-7292 [TTY].

Guest will be contacted prior to their visit with an appropriate show schedule that list the names, dates and times of our
interpreted performances.

Sign Language interpretation can also be requested for other special events and shows with minimum of 14 days advanced notice. Requests for interpretation at special events or shows can be made by calling Disneyland® Resort Guest Relations at (714) 781-6176 [voice] or (714) 781-7292 [TTY].

Guests will be contacted prior to their visit to verify arrangements.

REFLECTIVE CAPTIONING

Available at several theater-type attractions. This innovative technology utilizes a LED display to project desired captions onto an acrylic panel in front of the user. To utilize the system, please contact a Cast Member at the location. Available at:

Disneyland^® Park:

• The Disneyland® Story featuring Great Moments with Mr. Lincoln
• Captain EO

Disney California Adventure^® Park:

• It’s Tough to be a Bug!
• Muppet*Vision 3D

DISNEYLAND® GUESTS WITH VISUAL DISABILITIES GUIDE

BRAILLE GUIDES

Braille guidebooks are available for each theme park and include attraction, restaurant and store descriptions. A limited number of Braille guidebooks are available to rent on a first-come, first-served basis.

The Disneyland^® Park Braille Guidebook is available in City Hall on Main Street, U.S.A. A $25.00 refundable deposit is required (refundable when returned on the same day).

The Disney California Adventure^® Park Braille Guidebook is available in the Guest Relations Lobby, located to the left after passing through the Main Entrance. A $25.00 refundable deposit is required (refundable when returned on the same day).

DIGITAL AUDIO TOURS

Provides Guests with a sense of direction and a brief description of Guest services and attractions. Available at theme park Guest Relations locations. A $25 refundable deposit is required (refundable if returned on the same day).

ENTERTAINMENT VIEWING FOR GUESTS USING AUDIO DESCRIPTION

Disneyland^® Park: Fantasmic!:

Guests should stand in the designated viewing area near the petrified tree.

Disney California Adventure^® Park: World of Color:

Guest should stand in the “Red Section, Tier 1.” Please obtain a “viewing pass” for this area when checking out your Handheld Device at Guest Relations.

AUDIO DESCRIPTION

The Disneyland^® Resort offers Audio Description, which provides supplemental audio by describing visual elements such as actions, settings and scene changes and works with existing show audio at specific Theme Park attractions. A $25.00 refundable deposit is required (refundable when returned on the same day). This service is available at:

Disneyland^® Park:

• Alice in Wonderland
• Buzz Lightyear Astro Blasters
• Captain EO
• Disneyland® Railroad
• Disneyland® Monorail
• Enchanted Tiki room
• Fantasmic! (See “Entertainment Viewing” Section of this handout for more details)
• Finding Nemo Submarine Voyage
• Haunted Mansion
• “it’s a small world”
• Mr. Toad’s Wild Ride
• Peter Pan’s Flight
• Pinocchio’s Daring Journey
• Pirates of the Caribbean
• Snow White’s Scary Adventure
• Storybook Land Canal Boats
• The Many Adventures of Winnie the Pooh

Disney California Adventure^® Park:

• It’s Tough to be a Bug!
• Monster’s Inc. Mike & Sulley to the Rescue!
• Muppet*Vision 3D
• Disney Animation – Turtle Talk with Crush
• World of Color (See “Entertainment

Viewing” Section of this handout for more details)

DISNEY'S HANDHELD DEVICE LAYOUT:

To Use Disney’s Handheld Device 

When you arrive at a designated attraction, please wear the device chest high to receive the signal that will supply the Assistive Listening or Handheld Captioning.  The device will go into “sleep” mode and turn off after 1 minute of inactivity. The device will turn back on automatically when Assistive Listening or Handheld Captioning is present.

INFORMATION ON SHOW LIGHTING EFFECTS

As part of our show, specialty lighting and other visual effects are used extensively throughout the Disneyland^® Resort. Our lighting effects run
the gamut from exterior building accents (e.g., strobe-like effects incorporated in outdoor signs), to dance club lighting (mirror balls, flashing
and/or spinning dance floor lights, among others), and attraction and show effects (simulated lightning, explosions, and/or chaser lights, etc.). These effects may include strobe lights and other pulsating lighting effects.

In addition, our entertainment, events and performances are continuously changing, and their show environments can vary throughout the
day, making it impossible to list all possible lighting combinations. Therefore we are unable to give a definitive listing of strobe or lighting effects that may cause you concern.

Should you or any member of your party have a photosensitivity or seizure disorder, we recommend that you check with your personal physician for specific instructions on how best to manage your visit.

DISNEYLAND® GUESTS WITH MOBILITY DISABILITIES GUIDE

The Disneyland Resort is committed to making visits for Guests with mobility disabilities as carefree and convenient as possible. Read on to learn the details on attraction access, wheelchairs and electric convenience vehicles (ECVs).

ATTRACTION ACCESS

Many Disneyland^® Resort attractions offer access for Guests with mobility disabilities. Attractions are categorized in the following way:

	Ambulatory Requirements
	Wheelchair and ECV Accessible
	Transfer from Wheelchair or ECV
	Transfer from ECV to Wheelchair

Additional details about each category are listed below.

AMBULATORY REQUIREMENTS

Some attractions require Guests to walk by themselves or be assisted by members of their party:

• Chip 'n Dale Treehouse
• Disneyland Railroad (Main Street, U.S.A. station)
• Donald's Boat
• Finding Nemo Submarine Voyage (wheelchair-accessible alternate experience is available)
• Main Street Vehicles
• Redwood Creek Challenge Trail (certain areas)
• Sailing Ship Columbia
• Sleeping Beauty Castle Walkthrough (wheelchair-accessible alternate experience is available)
• Tarzan's Treehouse™

WHEELCHAIR AND ECV ACCESSIBLE

Many attractions allow Guests to remain in their wheelchair or Electric Convenience Vehicle (ECV) during the experience:

• The Bakery Tour, hosted by Boudin^® Bakery
• Big Thunder Ranch
• Captain EO
• Disney Animation
• Disneyland Monorail
• Disneyland Railroad (Mickey's Toontown, New Orleans Square and Tomorrowland stations)
• The Disneyland Story presenting Great Moments with Mr. Lincoln
• Enchanted Tiki Room, presented by Dole®
• Fantasmic!
• Finding Nemo Submarine Voyage (wheelchair-accessible alternate experience is available)
• Frontierland Shootin' Exposition
• Goofy's Playhouse
• The Golden Horseshoe
• Hyperion Theater
• Innoventions
• It's Tough to Be a Bug!
• Jungle Cruise
• King Arthur Carrousel
• King Triton's Carousel
• Main Street Cinema
• Mark Twain Riverboat
• Mickey's House and Meet Mickey
• Minnie's House
• Mission Tortilla Factory, hosted by Mission® Foods
• Muppet*Vision 3D
• Pirate's Lair on Tom Sawyer Island (some areas are not wheelchair accessible)
• Princess Dot Puddle Park
• Redwood Creek Challenge Trail (some areas are not wheelchair accessible)
• Sleeping Beauty Castle Walkthrough (wheelchair-accessible alternate experience is available)
• Starcade
• Walt Disney Imagineering Blue Sky Cellar

TRANSFER FROM WHEELCHAIR OR ECV

Some attractions require Guests to transfer from their wheelchair or Electric Convenience Vehicle (ECV) to a ride vehicle by themselves or be assisted by members of their party (see additional details below the list):

• Alice in Wonderland (transfer access vehicle)
• Astro Orbitor
• Autopia, presented by Chevron (transfer device)
• Big Thunder Mountain Railroad (transfer access vehicle)
• California Screamin' (transfer access vehicle)
• Casey Jr. Circus Train
• Davy Crockett's Explorer Canoes
• Dumbo the Flying Elephant (transfer access vehicle)
• Fire Engine, presented by National Car Rental
• Flik's Flyers (transfer access vehicle)
• Francis' Ladybug Boogie (transfer access vehicle)
• Gadget's Go Coaster, presented by Sparkle®
• Golden Zephyr (transfer access vehicle)
• Grizzly River Run
• Haunted Mansion (transfer access vehicle)
• Heimlich's Chew Chew Train (transfer access vehicle)
• Horse-Drawn Streetcars, presented by National Car Rental
• Horseless Carriage, presented by National Car Rental
• Indiana Jones™ Adventure
• Jumpin' Jellyfish
• Mad Tea Party
• Matterhorn Bobsleds
• Mr. Toad's Wild Ride
• Omnibus, presented by National Car Rental
• Peter Pan's Flight (transfer access vehicle)
• Pinocchio's Daring Journey (transfer access vehicle)
• Pirates of the Caribbean
• Princess Dot Puddle Park
• Roger Rabbit's Car Toon Spin
• Snow White's Scary Adventures (transfer access vehicle)
• Soarin' Over California (transfer access vehicle)
• Space Mountain (transfer access vehicle)
• Splash Mountain (transfer device)
• Star Tours
• Storybook Land Canal Boats
• Tuck and Roll's Drive'Em Buggies

• The Twilight Zone Tower of Terror™ (transfer access vehicle)
  
  Transfer Access Vehicle – The attraction offers a unique vehicle to assist Guests with mobility disabilities in transferring from their wheelchair or ECV to the ride.
  
  Transfer Device – The attraction offers a portable bench or similar device to assist Guests with mobility disabilities in transferring from their wheelchair or ECV to the ride.

TRANSFER FROM ECV TO WHEELCHAIR

Some attractions require Guests to transfer from their Electric Convenience Vehicle (ECV) to an available wheelchair at the attraction:

• Buzz Lightyear Astro Blasters

• "it's a small world"

• The Many Adventures of Winnie the Pooh

• Mickey's Fun Wheel

• Monsters, Inc. Mike & Sulley to the Rescue!Toy Story Mania!

WHEELCHAIR AND ECV RENTALS

The Disneyland^® Resort offers wheelchair and ECV rentals for use in both Disneyland Park and Disney California Adventure^® Park.

DISNEYLAND® GUESTS WITH SERVICE ANIMALS

What Is a Service Dog (Animal)?
 

Although you may consider your dog a service animal she/he may not fit the Americans with Disabilities Act (ADA) definition and may be denied entrance.

Under revised 2010 guidelines, the ADA defines a service animal as:

To be considered a service animal, your dog must be trained to perform tasks directly related to the person's disability.

Example: Gordon has a hearing disability and can't hear sounds such as a smoke alarms, doorbells, sirens, or her name being called. Gordon is otherwise able to function with no other assistance. Gordon has a dog named Tasha. If Tasha is trained to let Gordon know when a sound occurs (e.g., smoke alarm, doorbell), Tasha is considered a service dog. On the other hand, if Tasha is only trained to retrieve items around the house and does not know how to alert Gordon to sounds, Tasha is not considered a service dog for Gordon, because the task of retrieving is not directly related to Gordon's disability.

It is truly a disservice to the disabled community, not to mention illegal, for anyone to misrepresent their pet as a service animal, even if it is a highly trained social or therapy animal.  The disabled community has worked hard to gain public acceptance and access for their service animals. These efforts deserve respect from all of us.

IMPORTANT! Help your service animal keep cool by:
 

• Brushing its coat often
• Adding pedialyte^® to water bowls to prevent dehydration
• Putting freezer packs in the pockets of vests to cool down the dog
• Purchasing a "cooler" collar for the dog to wear
• Purchasing dog booties to protect the dog's pads

THEME PARKS:

Trained service animals can accompany Guests on most attractions, however, due to the nature of the experience, we are unable to allow service animals on the following attractions:

Disneyland^® Park:

• Big Thunder Mountain Railroad
• Gadget’s Go Coaster
• Goofy’s Playhouse
• Indiana Jones™ Adventure
• Matterhorn Bobsleds
• Space Mountain
• Splash Mountain
• Star Tours

Disney Califorian Adventure^® Park:

• California Screamin’
• Grizzly River Run
• Jumpin’ Jellyfish
• Goofy’s Sky School
• Silly Symphony Swings
• Soarin’ Over California
• The Twilight Zone Tower of Terror™
• Tuck and Roll’s Drive ‘Em Buggies

HOTELS OF THE DISNEYLAND RESORT

Trained service animals can accompany Guests in all areas of the hotels, however, they must remain on a leash or harness, except while in Guest rooms.

SERVICE ANIMAL, RELIEF AREAS:

Service animals are welcome to use any open outdoor area for service animal relief. This includes the theme parks, Downtown Disney®,  Hotels, and other Guest areas.

Designated Service Animal Relief Areas at the Theme Parks:

Additionally, for your convenience, we also have these designated areas in our theme parks:

Main Entrance Esplanade:

• Disneyland^® Kennel Club

Disneyland^® Park:

• Frontierland: Frontierland/Fantasyland transition
• Fantasyland: Planter across from “it’s a small world”

Disney California Adventure^® Park:

• Golden State: Grizzly River Run area (near “Grizzly Peak Pass” sign)
• A Bugs Land: Flik’s Fun Fair - main path on left

ASSISTANCE DOG ETIQUETTE - DO'S AND DON'TS

The following list of recommendations is for when meeting or interacting with an Assistance/Service Dog team in public. This same etiquette applies to Assistance/Service Puppies in training.

• DON’T…distract the dog from their working position by calling, clapping, or offering food.

• DO…allow the Assistance Dog to serve as a working partner without distraction.

• DON’T…attempt to pet or touch an Assistance Dog…this also applies to your children and dogs;

• DO…speak to the person…not to the dog when greeting an Assistance Dog team.

• DON’T…be insulted if your request to pet the Assistance Dog is not granted;

• DO…understand that releasing the dog to greet you might distract the dogs attentiveness to their partner.

• DON’T…automatically tell the person that there are no dogs allowed.

• DO…ask if the dog with them is an Assistance/Service Dog. If they say yes…no further access questions are necessary.

• DON’T…assume that the dog is not an Assistance Dog because the person doesn’t look disabled;
• DO… observe the conduct and interaction between the person and the dog. If the dog is being attentive to his or her partner and functioning close to them, you are looking at the main characteristics of an Assistance/Service Dog.

SERVICE DOG STANDARDS OF BEHAVIOR

Public Appropriateness:

• Animal is clean and does not have a foul odor.
• Animal does not urinate or defecate in inappropriate locations.

Behavior:

• Animal shall not make unsolicited contact with members of the general public.
• Animal's conduct does not disrupt the normal course of business.
• Animal works without unnecessary vocalization.
• Animal shows no aggression toward people or other animals.
• Animal does not solicit or steal food or other items from the general public.
• Animal is specifically trained to perform more than one task to mitigate (lessen) the effects of
  its partner's disability; said disability being any condition as described by and covered under the
  ADA that substantially impairs one or more major life functions.
• Animal obeys the commands of its handler.
• Animal works calmly and quietly on a harness, leash or other tether.
• Animal has been specifically trained to perform its duties in public and is accustomed to being
  out in public.
• Animal must be able to lie quietly beside the handler without blocking aisles, doorways, etc.
• Animal is trained to urinate or defecate on command
• Animal stays within 24" of its handler at all times unless the nature of a trained task requires it
  to be working at a greater distance.

DISNEYLAND® GUESTS WITH FOOD ALLERGIES AND SPECIAL DIETARY CONSIDERATIONS

Disneyland^® Parks and Resorts Food & Beverage team is committed to offering a wide range of options to accommodate Guests with food allergies or intolerances. Guests should notate these food allergies and intolerances at the time of booking their dining reservation. Guests are also welcome to speak to a chef or a manager on duty when arriving at the dining location.

Whether dining at a table-service or quick-service restaurant, Guest food allergy or intolerance requirements will be addressed when brought to our attention.

General information

Disneyland^® Parks and Resorts will use reasonable efforts to prevent the introduction of the allergen of concern into the food through close attention during our sourcing, preparation and handling processes. However, it is ultimately up to the Guest to use his or her individual discretion to make an informed choice regarding whether to order any particular items. The Walt Disney Company cannot guarantee that allergens may not have been introduced during another stage of the food chain process or, even inadvertently, during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerances.

Guests with food allergies or intolerances are allowed to bring food items into any Disney theme park. Please inform the Security Cast Member at bag check that someone in the party has a food allergy or intolerance.

For Guests staying at a Disney Resort who have items that need to be refrigerated, they should ask the Front Desk Cast Member to have a refrigerator placed in the room. There may be a charge for the use of the refrigerator.

Cast Members are prohibited from storing, preparing, cooking or reheating any food brought into our Resorts or theme parks by Guests.

Phone Reservations

When making a reservation, please inform the reservation Cast Member of the food allergy or intolerance and they will notate the food allergy or intolerance on the reservation. You can make a reservation by calling (714) 781-DINE or (714) 781-3463. Guests under age 18 must have parent or guardian permission to call. A credit card is required to guarantee this meal; the full price of ordered meals will be charged if canceled within one day of the reservation or are a "no show" for the reservation. At family-style or buffet locations, Guests will only receive one meal (does not include all-you-care-to-eat). Guests will be charged the regular buffet or all-you-care-to-eat price.

We recommend Guests plan ahead, as many meal times at popular Disneyland^® Resort restaurants book quickly. Reservations are accepted 60 days in advance at Disneyland^® Resort.

If you do not have a reservation, we are happy to discuss and attempt to accommodate food allergy or intolerance requirements. Guests should ask to speak to a chef or a manager upon arrival to discuss the specific dietary need.

Table-Service Locations

Table-service restaurants that accept reservations at Disneyland^® Resort can accommodate most food allergies or intolerances.

Common Food Allergies include:

•gluten or wheat
•shellfish
•soy
•lactose or dairy
•peanuts and tree nuts
•fish
•eggs
•corn

Guests should notate these food allergies and intolerances at the time of booking their dining reservation. Guests are also welcome to speak to a chef or a manager on duty when arriving at the dining location.

Most restaurants offer no sugar added, low fat, low sodium or vegetarian options. Advance arrangements are not necessary for Guests with lifestyle dietary requests. Guests can discuss this with their server upon arrival at the restaurant.

Metabolic Disorders/Multiple Allergies

Guests with requests associated with the list below should contact the Disneyland^® Resort via email at least 14 days prior to arrival and after booking all dining arrangements for the entire visit:

•Allergy or intolerance not listed above under Common Food Allergies
•PKU
•Metabolic disorders
•A single Guest with multiple allergies/intolerances or multiple Guests with allergies/intolerances within the same party

The restaurants will do their best to accommodate Guest dietary requirements, but cannot guarantee they will be able to meet all requests.

Kosher Meals

Kosher meals may be requested 24 hours in advance by calling (714) 781-DINE or (714) 781-3463. Guests under age 18 must have parent or guardian permission to call.

Buffets

Guests should ask to speak with a chef or a manager upon arrival to discuss the food allergy or intolerance. Although the chef can walk through the buffet and indicate what can be eaten based on the specific allergy or intolerance, there is always the potential for cross-contact by other Guests since these are self-serve buffets.

Quick-Service Locations

The locations listed below have quick-service menu items or products that, upon request, may accommodate Guests' common food allergy or intolerance requirements.

Disneyland^® Park:

•Village Haus Restaurant
•Rancho del Zocalo Restaurante
•River Belle Terrace

Disney California Adventure^® Park:

•Cocina Cucamonga Mexican Grill
•Lucky Fortune Cookery

For prepackaged items, we recommend that Guests read the ingredient list on the label before purchasing any product.

Medications

Guests who require epi-pens, medications or special food should inform the Security Cast Member at bag check that someone in the party has a food allergy or medical condition. Guests will be allowed to bring these items in the park with them.

Nutritional Information

We are not able to provide Guests with nutritional information. However, we are happy to attempt to work within any dietary requests and may suggest some menu alternatives that may satisfy the request

DISNEYLAND® GUESTS ASSISTANCE CARD

GUESTS ASSISTANCE CARD

The Guest Assistance Card is a tool provided at both Disneyland^® Park and Disney California Adventure^® Park to enhance the service Disney provides to Guests with disabilities or special needs. It was designed to alert our Cast Member about those Guests who may need additional assistance. The intent of these cards is to keep Guests from having to explain their service needs each time they visit an attraction.

The Guest Assistance Card is available to Disney's Guests with non-apparent, special assistance needs (i.e., autism, heart condition, etc.). Depending on a Guest's need, this card may provide a variety of assistance such as allowing Guests to wait in a shaded area, or providing admission to our attractions through auxiliary entrances, where applicable. However, the intention of this card has never been to bypass attraction wait times, or to be used by Guests with a noticeable service need.

Guests with an apparent mobility concern, such as Guests using wheelchairs, canes, crutches, etc., or Guests with service animals, do NOT need a Guest Assistance Card. These Guests will be directed to follow the attraction entrance procedures for Guests using wheelchairs.

A Guest with a specific need for assistance can request a Guest Assistance Card at any Theme Park Guest Relations location. To accommodate the individual needs of Disney's Guests, they ask that all Guests discuss their assistance requests with a Guest Relations Cast Member prior to the card being issued. The Guest Relations Cast Member will discuss the available service options with the Guest and provide written instructions for our cast on the Guest Assistance Card.

The Guest will be directed to present the Guest Assistance Card to the Greeter or first available Cast Member at the attraction and await further directions for their experience.

If a Cast Member thinks the Guest may benefit from additional assistance, they may recommend that they visit Guest Relations if they have not done so already. In turn, Guest Relations can discuss with you the types of assistance and services that are available, achievable and appropriate.

Guest service is Disney's top priority. Cast Members are expected to provide the best service possible at their locations. If a Guest demonstrates a need for special assistance, the assistance should be provided at the location. A card should not be required for Guest assistance. But remember, "consistency of practice" is one of the key requirements in providing quality Guest service.